Thank you for shopping with PetsCatHouse.
This Shipping Policy outlines how we handle order processing and delivery.
Order Processing
All orders are processed within 24 hours of successful payment. Orders are processed every day, excluding public holidays.
Delivery Timeframe
We aim to deliver all orders within 2–4 business days.
Please note that delivery times are estimates and may vary slightly due to unforeseen circumstances such as courier delays or high demand periods.
Shipping Cost
We offer free shipping on all orders with no minimum purchase required.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.
Delivery Issues
If your order is delayed beyond the estimated timeframe or if you experience any issues with delivery, please contact our support team and we will assist you as soon as possible.
Incorrect Address
Customers are responsible for providing accurate shipping information. PetsCatHouse is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
Contact Us
If you have any questions regarding shipping, you can contact us:
Business Name: PETSCAT LIMITED
Email: [email protected]
Phone: +44 7402 873292
Address: 63/66 Hatton Garden, London, United Kingdom
We are committed to providing a smooth and reliable delivery experience for all our customers.